Please before you return an item(s) ordered from us, send us an e-mail to contact@ashabiluovuus.com Our return policy lasts within 14days of order delivered, which is monitored through tracking system on postal service provider. Be sure to return the item in its original condition (including packaging with all labels attached). All items must be unworn, unaltered and unwashed. All returning items MUST be mailed back to us in its original packaging and with a tracking code. We are not responsible and cannot compensate for any lost or damaged packages during the return process. Once we received and accepted the items, you will be compensated with a refund within 7 days, depending on your bank services. If your order is above 250€ and free shipping, and items returned are less than the original order value, the shipping cost will be deducted from the refund. You can choose to use your refund as a store credit and it will be free shipping. Shipping fees are non-refundable. Customers are responsible for return shipping costs.
NOTE: We do not accept returns on items bought on sales.NOTE: We do not accept exchange items.